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2017-2020 STRATEGIC PLAN

The 2017-2020 Strategic Plan has defined a series of lines of action aimed at reinforcing the business by differentiating the services comprising Central Scenario and the incremental services, which pursue business growth through the innovation of products and services, as well as access to new markets.

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Objectives by line of business

Securities Services

Expand the leadership as a depositary by complementing the services offered in the value chain and enter the Portuguese market.

Central Scenario

Depositary

Securities

Incremental initiatives

FADO Project (Portugal branch)

Funds platform

Expand value chain

Treasury Management

Increase profitability of Securities Services streams by complementing the services offered in the value chain and consolidating the company's leading position in the banknotes business in Spain.

Central Scenario

Trading Room Banknotes

Incremental initiatives

Access to the primary market

Bonds platform

Execution of equities

FX Sharing

Securities Lending

Banking Services

Expand the current client base in a context of consolidation of the banking sector, with innovations in digital services and payment methods.

Central Scenario

National and international payments

Treasury Management and Risk Support

Payment Methods

Interactive Services

Technological Services

Regulatory Advice

Reporting

Banking Training School

Incremental initiatives

Promotion of digital services

Digital payments platform

Currency exchange in payment networks

Internal transformation plan

OBJECTIVE
Promote the culture of change

Initiatives

Commercial Plan

Systems Plan

CSR Plan

Quality Plan

Innovation Plan

 

Blockchain

Communications Plan

Talent Management Plan

Corporate Governance Plan

Efficiency Plan

Disruptive levers

OBJECTIVE
Achieve a significant change of the institution's size

Levers

Corporate operations

Strategic partnerships

Internationalisation

Main milestones of the Strategic Plan

Securities
Services

Treasury Management

Banking Services

Objectives of the 2017-2020 Strategic Plan

Estimates

2020 Range

Diversification of income

The business mix continues to progress towards a better balance between commissions and financial margins.

 

 

* % contributed by each business line to the gross income

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