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Cecabank Report 2018




We rely on quality.

This year, Cecabank has continued to work towards

improving the quality of the provided services, and it has received the

certification of management systems for the entire organisation for the first

time. Cecabank has been one of the first financial institutions to implement a

Criminal Compliance Management System.

In addition, an Energy Management System has been implemented; a

Reporting Service (Pyramid) has been renewed; and the certification of

the Securities Services and Depositary of Collections and Payments

was maintained.

Our commitment towards continuous improvement is aimed at clients and

workers of Cecabank.

On the one hand, we are proud to say that we continue providing a

competitive and efficient service to our clients. Our degree of compliance

with the WoW experience has been of 89% this year, with practically the same

percentage in new clients and long-term clients.

We are also happy that the prestigious European publication Global Banking

& Finance Review has recognised Cecabank as

the best custodian bank in

Spain for the second year running.

I would like to appreciate the performance of the entire staff at Cecabank.

Our workforce has demonstrated in 2018 that it is the bank's most valuable

asset. At Cecabank, we continue relying on talent, and thus we continue to

develop a Training Plan aimed at meeting the needs of the organisation and

the people that make up and enable the entity to provide its services with

the highest standards of quality and efficiency. As a result, we have promoted

the use of swifter and more digitised work methodologies.

In short, 2018 has been a year full of challenges, but the Cecabank team has

been able to face them and continue providing the quality service we are

noted for.

This year, Manuel Azuaga, who was already a Director, has been appointed

Cecabank's Chariman. I would like to express my sincere appreciation for his

excellent work, with the security that his experience and professionalism will

definitively contribute to overcome the entity's future challenges.