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P.

82

Cecabank Report 2018

Our business model

Cecabank has

certified quality management systems in place based on

the ISO 9001 Standard

for Securities and Depositary Services (Design

and provision of fund depositary and securities custody, management

and settlement services), Collections and Payments (exchange, clearing

and settlement of collection and payment transactions). It also has an

Information Security Management System in accordance with the ISO 27001

standard for systems that support the transactions for exchanging and

processing debit files and SEPA transfers.

The strengths of our service are focused mainly on four pillars: personalised

customer service; flexibility and adaptation to our clients' needs;

confidentiality; and neutrality.

It is also worth noting that Cecabank has been recognised as

Best custodian

bank in Spain

by the magazine Global Banking and Finance Review.

The award recognises the excellence of customer service, leadership in

Securities Services and the solvency of Cecabank, one of the highest in the

European Union.

2018 Best Custodian

Bank in Spain

We currently have the highest

standards of quality, certified

by AENOR

4 | 4.2