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Page 15 Cecabank 2015 Annual Report
Corporate culture
Thus, in January 2015, Cecabank obtained the ISO
certification for Collections and Payments, in July it
obtained the ISO 27001:2013 certification for SEPA
Transfers and Debits and, in December, Aenor’s audit
Vision and Values
to obtain the ISO 9001:2008 certification for Pyramid
(regulatory reporting) was successfully completed, with
a positive result. The Customer Satisfaction evaluation
system has been aligned with the Strategic Plan.
Vision
Our management philosophy is based on prudence,
expert knowledge and being open to change.
Values
We build lasting relationships with our clients, thanks to
the values which underpin our management style and
our culture.
Cecabank places the emphasis on excellence in its daily work. One of Cecabank’s priorities is
maximizing the excellence of the service provided.
Emphasis on excellence
Open to
change
credibility
flexibility
creativity Prudence
security
responsibility
solvency Expert
knowledge
efficiency
dedication
professionalism
For Cecabank, offering quality service, in both its relations with clients and in internal
processes, is the way it understands and conducts its daily business.
01 Our identity