16 / 76
Page 16
1. Main figures 2. Interview with the Chairman and the General Manager 3. About Cecabank | Mission | Cecabank’s presence|
Cecabank’s activity| Ownership structure 4. Corporate culture
|
Vision and Values| Cecabank’s team
01 Our identity
Cecabank
2015 Annual Report
Satisfaction index
Recommendation index
8.3 8.5
Customer satisfaction
The services provided for Cecabank’s clients are submitted
to external and internal quality evaluation every year.
The level of quality and the service availability indicators
are analysed in order to draw conclusions which will serve
as the basis for establishing their quality improvement
targets. A total of 161 clients were consulted in 2015.
The average mark was 8.3 on the satisfaction index and
8.5 on the recommendation index.
Cecabank’s team
Cecabank is a young bank with a qualified, dedicated
team. The 508 professionals in Cecabank’s team are
its main asset. That is why Cecabank’s personnel
management model focuses first and foremost on
professional development and on detecting and
managing talent.
The team in figures
Average age
Professionals
47
year
508
Labour relation
Average length
Permanent contracts
of service
16
year
100
%
Gender
51
%
49
%