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Strategic Plan: Internal transformation

2 | 2.7

About Cecabank

P.

29

Cecabank Report 2018

Commercial

Management Plan

Intense commercial activity

Standardised commercial

monitoring

Systems plan

Efforts aimed at

incremental initiatives

Quality Plan

New quality certifications

Customer journey

Customer experience

Innovation Plan

Conceptualisation

of innovation

Innovation culture Inizia project

CSR Plan

Materiality plan

CSR Committee

Social action policy

Efficiency Plan

Process analysis

Robotics

Blockchain

Niuron

Impact analysis

Disclosure of technology

Corporate

Governance

Implementation of the Plan

for Continuity and Succession

EBA guideline on internal

government

Communications Plan

Internal communications

Social networks

Events and sponsorship