MEMORIA_A4-CECABANK

Cecabank Report 2018

Corporate Culture

•

The code of conduct for business relationships

•

The supplier approval process

•

The “Supplier selection” internal standard, to guarantee confluence in

each procurement process and their appropriate assessment

•

The procedure of regular assessment and generation of results: conducting

quality and service level surveys and reassessing approvals

•

The Policy for outsourcing services and functions

•

The Policy for delegating the custody function

Honesty is a main value inherent to Cecabank’s corporate culture.

Therefore, the

code of conduct for business relationships

establishes the

basic principles to build a trustworthy, transparent, honest and productive

institution: impartiality, concurrence, transparency, confidentiality, equality

and non-discrimination must prime in the supplier contracting process.

Cecabank commits to maintaining a transparent, loyal and responsible

relationship with its suppliers, establishing communications channels to

learn about their expectations and setting out fair, stable and transparent

conditions.

In 2018 Cecabank implemented an

approval process for suppliers of

outsourced services

, which will be gradually spread to the entire supply

chain. This approval process allows ensuring all the aforementioned

principles, assessing the supplier’s productive, technical and financial

capacity and validating that they share Cecabank’s moral, social and

environmental values before integrating them into our supply chain and

becoming an instrument of operational and reputation risk management.l.

Our clients

Cecabank provides service to

310 clients

, including banks, management

companies, insurance companies, Public Administrations and large

companies. Within the framework of the

2020 Strategic Plan

, the bank

continues implementing the

Quality Plan

included in the transformation

initiatives, with the aim of extending a culture of customer orientation and

continuous improvement throughout the organisation.

Assessment of technological risks

The services offered by Cecabank largely depend on advanced and

sophisticated technological support, which guarantees the privacy of data

and business continuity, among others.

This is why the bank voluntarily opts for the highest standards and follows all

the recommendations regarding ICT risks provided by the EBA. It identifies

89% of the bank’s suppliers

are Spanish

3 | 3.2

The code of conduct for business

relationships establishes the

basic principles to build a

trustworthy, transparent, honest

and productive institution

852

suppliers