Informe_Anual_Cecabank

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Page. 59 Cecabank 2015 Annual Report
What was the balance of Pyramid in 2015?
Pyramid is Cecabank’s technology platform for
the Integrated Analysis and Reporting Service.
It is integrated, not only because it covers the
different stages of regulatory reporting (analysis
of regulations and technological, functional and
regulatory advisory services), but also because,
through Pyramid, we aim to meet all our clients’
reporting needs for the different regulators (Bank of
Spain, CNMV, ECB). All of this forces us to be up to
date, to anticipate their needs and to make constant
developments aligned with the continual changes in
regulations in very demanding markets.
Consequently, 2015 started with major challenges,
Extremely complex regulations came into force, from
both national regulators (phase II of CIRBE) and
international regulators (Corep and Finrep) and these
coincided with an action plan for major improvements
and changes in our platform in order
to reduce incidents and enhance
its management capacity. And we
had to balance all of this with the
commercial targets in Cecabank’s
strategic plan, which were based on
the consolidation of customer entities
(contracting new modules) and on
opening up the domestic market by
adding new clients from outside our
traditional scope. In 2015 we met the
challenges successfully.
We have enabled our clients to report
the new requirements in the time
and manner established and we have
implemented the improvement plan foreseen and
managed to minimize our volume of incidents. This has
been valued very positively by customers, as is shown
in the substantially higher marks for our capacity to
manage incidents in the evaluation surveys.
As regards sales targets, we have offered our
customers new services and obtained ten new clients,
amongst which is the subsidiary of a foreign entity
which operates in Spain. This could help us to move
into the international market in the future.
Lastly, the highlight of the year was obtaining the
AENOR ISO 9001 certification.
In short, we could say that the balance for 2015
was very positive, thanks to the work of our internal
and external team, which is behind Pyramid, the
participation of our clients, through continual
requests for improvements and their constructive
ideas on the quality of service and the close relations
and collaboration of the working groups at the Bank
of Spain.
How are financial institutions responding?
The response is very positive. They view the platform as
a benchmark in the market and they value its integrity
and its flexibility for adapting to the needs of every
type of entity. They also appreciate the advantages
of the collaborative approach to the projects being
developed, both from the standpoint of cost distribution
and because knowledge, experiences and solutions to
problems are shared, etc. This is reflected in the fact
that 50% of the financial sector currently contracts
our services and our clients continue to increase and
in the opinions given in the quality surveys and at
the Focus Group interviewed in 2015. These opinions
are extremely important to us, not only because they
assess the service received but also because they give
us ideas about how we can improve.
You said that Pyramid has just
obtained the AENOR ISO 9001
certification for the Management
System. What does this mean for
Cecabank or what does it contribute?
You don’t just have to be good - you
have to show that you are. The
certification is proof of work well done
and a bid for continual improvement.
We have to realize that to meet the
strategic objective of opening up our
market to non-traditional clients,
the ISO certification is a guarantee of
quality which makes it easier for us to
present our services and attract new clients.
Moreover, the certification process helps you to detect
weaknesses and to draw up measures in order to
achieve excellence. I would encourage all Cecabank’s
managers who work with clients to seek certification.
Obviously, the process requires extra work and, at the
beginning, it may seem to be arduous and complicated.
It forces you to process, measure and control all the
tasks performed, which may initially seem difficult to
reconcile with your present workload, but we have the
support of Cecabank’s Quality Department, which is
behind you throughout the process, not only with its
advice and help in preparing the necessary documents,
but also in controlling and managing the agenda so
that the standards can be met in the timeframe
established. Obtaining the ISO certification for Pyramid
is a success shared with the Quality team.
The ISO
certification is
a guarantee of
quality which
makes it easier
for us to present
our services
and attract new
clients.
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03 Our Business Model