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Cecabank Report 2018
Corporate Culture
Customer orientation
Within the framework of the 2020 Strategic Plan, the bank continues
implementing the Quality Plan with the aim of extending a culture
of customer orientation and continuous improvement throughout the
organisation. The three defined lines of work have been developed:
1.
Implementing
quality management systems in those areas in which a
certification is a differential value:
•
In 2018 a Reporting Service (
Pyramid
) has been renewed; and the
certification of the Securities Services and Depositary of Collections and
Payments was maintained, all under the criteria of the ISO 9001:2015
Standard
•
The ISO 9001:2015 certification was obtained for the Banking Training
School
•
Within the four scopes certified by the ISO 9001:2015 standard, Cecabank
has focused further on continuous improvement and the development
of the standard’s principles beyond the fulfilment of the own standard’s
requirements
•
During 2018, certificate management systems were implemented
throughout Cecabank for the first time:
.. Cecabank has implemented a Criminal Compliance Management System
certification in accordance with the UNE 19601:2017 Standard, being
one of the first financial institutions to do so
.. An Energy Management System Certificate has been implemented in
accordance with the ISO 50001:2011 Standard
•
Cecabank has continued providing support to the CMMI model for Services
and Development, having worked on its consolidation and improvement
OriginalElectrónico
Certificado de Sistema de Gestión de
Compliance Penal
RafaelGARCÍAMEIRO
DirectorGeneral
AENOR INTERNACIONALS.A.U.
Génova,6.28004Madrid.España
Tel.914326000.-www.aenor.com
GCP-2018/0046
AENOR certificaque laorganización
CECABANK, S.A.
disponedeunSistemadeGestióndeCompliancePenal conforme con lanormaUNE19601:2017
para lasactividades:
Prestaciónde serviciosde soporteaprocesosdenegociobancarioen los
siguientesámbitos: securities services,pagos, tesorería y soluciones
digitales financieras.
que se realizanen:
CLALCALA,27.28014 -MADRID
Fechadeprimeraemisión:
Fechadeexpiración:
2018-12-18
2021-12-18
OriginalElectrónico
Certificado del
Sistema de Gestión Energética
RafaelGARCÍAMEIRO
DirectorGeneral
AENOR INTERNACIONALS.A.U.
Génova,6.28004Madrid.España
Tel.914326000.-www.aenor.com
GE-2018/0038
AENOR certificaque laorganización
CECABANK, S.A.
disponedeun sistemadegestiónenergética conforme con laNormaUNE-EN ISO50001:2011
para lasactividades
Actividadesdegestiónenergéticade losedificiosdeCECABANK situados
en la calleAlcalá27, yen la calleCaballerodeGracia28-30deMadrid,
destinadosa susoficinas centrales ydondeCECABAKdesarrolla su
negociodebancamayorista ypresta serviciode soporteaprocesosde
negocioespecializadoenSecuritiesServices,Tesorería yServicios
Bancarios.
que se realizanen
CLALCALA,27.28014 -MADRID
CLCABALLERODEGRACIA,28-30.28013 -MADRID
Fechadeprimeraemisión:
Fechadeexpiración:
2018-12-14
2021-12-14
3 | 3.2