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2013-2016

STRATEGIC PLAN

1.1

Strategic plan: We reach the end of a cycle 12

1.2

Main achievements 13 Improvement of key ratios 13 Consolidation of the business model 15 Diversification of income 17 Diversification of client base 18 New corporate culture 18

1.3

2017-2020 Strategic Plan 19 Structure 19 Objectives 19

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