Informe_Anual_Cecabank

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03 Our Business Model
Cecabank 2015 Annual Report
2015 Milestones
New entities at
the service of SNCE
(national electronic
clearing system)
representation and
SWIFT coverage.
Means of Payment
had contacts in the
international arena
to explore possible
collaboration. The
payment business
from the London
office is growing
and other entities
were contacted
with a view to its
possible expansion
Innovation in
payments: a P2P
payment project
using mobile devise
is being developed
and its commercial
launch is forecast
at the beginning of
2016. Cecabank
is also taking part
in the financial
sector project
for the launch
of an immediate
payment platform.
E-banking: new
contracts were
signed with several
small and medium-
sized enterprises
outside the
traditional sector.
This registered
strong growth,
thanks to
e-invoicing at Public
Administrations
and the addition
of Caixabank.
In the regulatory
field: new reporting
modules adapted
to changes in
regulations are
being developed
and the projects for
the CRS, MiFID2
and PRIIPS model
have come on
stream, along with
tailored projects.
This business
is winning new
contracts and
studying moving
into new customer
segments.
Moreover, the
digitalized signature
has attracted
new clients.
Business
processes
Payments E-invoicing Advisory
services:
Regulatory
Reporting
Corporate initiatives implemented
Adapting the organization:
In the field of Quality
Management, in January
2015 Cecabank obtained
the ISO certification for
Collections and Payments
and in July it obtained
the ISO 27001:2013
certification for SEPA
Transfers and Debits. In
December the Aenor audit
was successfully conducted
with a view to obtaining the
ISO 9001:2008 certification
for Pyramid (Regulatory
reporting) and the result
was positive. The evaluation
system for Customer
Satisfaction was aligned
with the Strategic Plan.
In respect of the
Communication Plan, the
2nd Seminar on Securities
Services was held in
January and work was
performed to enhance the
contents and positions
of the Cecabank web. A
procedure was established
for reviewing the contents
on the corporate website
and a webpage manager
was appointed.
The Management
Development Plan (Plan
de Desarrollo de Directivos
- DEDICA) moved onto
its second stage, which
will be aimed at boosting
competences that can still
be improved. The DEDICA
plan was also designed
for technical staff and the
Performance Evaluation
model was redefined.
Managing
Within the field of
Corporate Governance, on
17 March Cecabank held
its General Shareholders’
Meeting, where it was
agreed to amend the
Articles to adapt them to
the changes stemming
from Act 10/2014 on the
organization, supervision
and solvency of credit
institutions and Act
31/2014, which amends the
Act on capital companies
to improve corporate
governance. Following the
improved standards for
Corporate Governance,
the Appointments
and Remuneration
Committee was divided
into two. Moreover, a new
independent female director
joined the Board and,
consequently, all the Board’s
delegated Committees are
chaired by independent
directors. This initiative
is still being worked on,
including the Board’s self-
evaluation process which
was developed in 2015.
Within the Capacity
Reduction Plan
undertaken in 2010,
the plan for structural
adjustments foreseen in
2015 was implemented.
The Mechanization Plan
continues to be executed,
with a strong focus on
support for the activities
of the Securities Services
department, both in
developments related
to the Securities Market
Reform and in improving the
processes of Securities and
Depositary services.